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Get Help
- - Get Help Overview
  - IT Service Desk Get help via telephone, email, walk-in, or through the Knowledge Base.
  - System Logins Access essential campus systems.
  - For Faculty and Staff Access IT resources, tools, and services that enable your work at Northwestern.
  - For Researchers Explore the specialized resources that IT offers to Northwestern's research community.
  - For Students Access technology assistance for incoming, current, and graduating students.
  - Resources for Instruction Find resources for instructors, teaching assistants, and course coordinators to enhance instruction.
- Related Links:
  - How-To Guides
  - IT Service Status
Explore Services
- - Explore Services Overview
  - Administrative and Business CATracks system, NUPlans software, reporting via BI System, and more
  - Communication and Collaboration Email, file-sharing, document storage, telephone services, and mass communication tools
  - Desktop and Mobile Computing Desktop and mobile device support, software delivery, patching, and other workstation-related support
  - Infrastructure Enterprise-level hardware, software, systems, and network infrastructure
  - Professional Services Consultation services including workflow design, vulnerability assessment, application development, and more
  - Research Technologies and Support Specialized research storage and computation, Quest (HPC), visualization, and lab-management systems
  - Information Security Infrastructure and services that provide security, data integrity, and compliance
  - Teaching and Learning Canvas Learning Management System, instructional design, and other instructional tools and resources
  - Software and Applications Campus-licensed software options for purchase or download
  - Distributed IT Services provided by School and Department IT units
Stay Secure
- - Stay Secure Overview
  - Avoiding Phishing Find clues for how to identify a phishing attempt.
  - Protect Your Information and Identity Find tips and best practices for securing your identity, devices, work environment, and more.
  - Protect Your Research Find security practices for protecting research data and information.
  - Resources for the IT Community Find security services and information for IT teams at Northwestern.
  - Report an Information Security Incident Get help from the Information Security Office.
- Related Links:
  - Phishing Attempts at Northwestern
View Departments
- - View Departments Overview
  - Office of the Vice President for Information Technology and Chief Information Officer The office provides leadership for the ongoing development of an innovative, robust, and secure information technology environment.
  - Administration and Finance We provide Northwestern IT staff with administrative, financial planning, contractual, and human resources support.
  - Administrative Systems We offer a holistic approach to administrative systems delivery and support and allow for focused resources on project management, business analysis, reporting activities, and other common activities across these systems.
  - Cyberinfrastructure We provide and support an infrastructure that meets the needs of the University's teaching, research, and administrative community.
  - Information Security Office We protect the University's informational assets and provide essential resources to help our community keep institutional and personal information secure.
  - IT Services and Support We are a customer-focused organization that works across the University to support students, faculty, and staff in their use of technology.
  - International Center for Advanced Internet Research We provide a focal point for leading-edge Internet research, innovation, and pre-production deployment.
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About IT
- - About IT Overview
  - Organization and Leadership Learn more about the Northwestern IT organization, governance committees, and impact across Northwestern.
  - Policies, Standards, and Guidelines Find policies related to technology usage, data storage, network access, electronic communications, and more.
  - Projects and Initiatives Learn about Northwestern IT projects and initiatives.
  - News and Events Find technology-related news and announcements.
  - Employment Opportunities Review open positions in Northwestern IT for staff and students.
  - Inside IT (Internal) Access news, information, tools, and resources for current Northwestern IT staff.
  - Community Collaboration Learn about our commitment to driving institutional success through a culture of collaboration and service excellence.
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IT Service Status

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Protect Your Information and Identity
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Home
Stay Secure
Resources for the IT Community

Resources for the IT Community

Enterprise Solutions for Securing Data

Central Data Backup Service
Desktop/Laptop Encryption
Email Defense System
Email Encryption
File Sharing and Data Storage Options
Multi-factor Authentication
Virtual Private Network (VPN)

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Services

Vulnerability Assessments
SSL Certificates

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Policies and Guidelines

Policies, Standards, and Guidelines
Minimum Security Standards - Server
Minimum Security Standards - Endpoint
Minimum Security Standards - Firewall
Incident Response Protocol

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User Resources and Security Tips

Report a Security Incident
Avoiding Illegal Peer-to-Peer File Sharing
Identifying an Email Scam
Password Security Tips
Staying Secure During Travel
Tips for Securing Your Data
Tips for Securing Your Devices
Tips for Securing Your Identity

IT Service Desk

Available by phone and email from 8 a.m. to 6 p.m. (CST), Monday to Friday. University Library Walk-In location open Monday to Thursday, from 10 a.m. to 4 p.m. (CST).

847-491-4357 (1-HELP)
[email protected]
University Library
1970 Campus Drive
First Floor, 1704

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Information Technology

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1800 Sherman Avenue
Evanston, IL 60201

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847-491-4357 (1-HELP)

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